Shipping
We ship via standard carrier to addresses within the contiguous United States. A physical street address is required — we're unable to ship to PO Boxes.
- Processing time: Orders are processed within 2-3 business days, excluding weekends and holidays.
- Delivery: Transit time varies by location; you'll receive a tracking number by email once your order ships.
- High-volume periods: Processing may take longer during holidays or promotional periods — we'll let you know if your order is delayed.
Returns
We want you to love your syrups. If something isn't right, here's how returns work:
- Condition: Returned products must be unopened, unexpired, and in their original packaging. Opened, damaged, or expired products can't be accepted for return.
- Return authorization required: Email info@pureeanddreams.com before sending anything back. Include your order number, the products and quantities you're returning, and the reason for the return. We'll confirm your return authorization and the return address by email. Returns sent without authorization may be refused.
- Return window: Requests must be made within 14 days of delivery.
- Return shipping: Unless the return is due to our error (wrong or defective item), return shipping is the customer's responsibility.
- Restocking fee: A 10% restocking fee applies to non-defective returns, deducted from your refund.
- Refunds: Once we receive and inspect your return, we'll issue a refund to your original payment method, typically within 5-7 business days. Refunds are issued only for products confirmed to be in resalable condition.
Damaged or incorrect orders
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo of the issue, and we'll send a replacement or issue a refund at no cost to you.
Questions about a specific order? Reach us at info@pureeanddreams.com or 786-769-4772.